Returns information

 

Returns

You can return the product within 14 days after receipt of your order. Register your return by sending an email to info@elixrproduxcts.nl. Mention in the mail your order number starting with # and which product (s) you wish to return. You will then have another 14 days to return your purchase. The costs for returning are for your own account. Upon receipt of the return shipment we will refund the purchase price to your account within 5 working days.

In order to receive the full purchase price back, it is important that your product is returned in its original condition and undamaged.

Is it possible to return one of the products from my order?

This is possible! You can return all products from your order separately. When you register your return via info@elixrproducts.nl you can indicate which product(s) you want to return.

Will I receive a full refund after the return?

Yes, but it depends on the condition of your product. To get a full refund it is important that your product is returned in its original condition and undamaged. Otherwise we determine the value reduction based on the condition of your product.

What products cannot be returned?

- 50% or more used product.
- We also check the seal, regarding counterfeit or possibly (own) refill